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FLYIN’ the FLATS™ maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via your selected shipping option from our warehouse in John’s Island, South Carolina.

Your order will be sent within 3 working days after it has been placed. Orders ship from Monday to Saturday from our warehouse in John’s Island, SC. Orders placed on holidays or weekends will be processed the next business day. If items in your order are out of stock we’ll notify you by e-mail. Most backorders ship within 5-7 days.

If nobody is at the address when the selected carrier makes the delivery, a note will be left in your mailbox and the carrier leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left in your yard, at your front door, etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as the delivery address.

The shipping charge depends on your delivery address.

50 States and U.S. Territories

  • Orders ship from Monday to Saturday from our warehouse in John’s Island, SC.
  • We can ship to post office boxes if and only if the budget service is selected.
  • Backordered items will ship out from a retail store as indicated on the website. within the US, backordered items will be shipped via USPS. Backordered items cannot be shipped two-day or express.
  • Most backorders ship within 5-7 business days.
  • APO/FPO will arrive within 10-22 business days via USPS. Please note the budget service must be selected for APO/FPO’s.
  • The shipping threshold is based on the transaction price before tax is added (if applicable).
  • Please note that delivery times are approximate and they do not include processing time, It typically takes one day to process and fulfil and order.

Returns Policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

You always have a 24 months warranty period if something is wrong with the product. Your claim should be sent to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.

How to Return a Product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.

Please enclose your receipt with the returned products.

Our return address is:
FLYIN’ the FLATS, Inc.
1672 St. John’s Parrish Way
John’s Island, SC 29455

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.[/vc_column_text][/vc_column][/vc_row]